tech_support Report

On 10/06 2025 my aunt bought me a $500 gift card for my birthday from kroger on the 17th of October. I got the card on 10/15 and I was excited to buy some robux for me and my little sister as she really wanted some. As I got it from the mail I notice a rip was done in the middle of the card package. I assumed it was my aunt so I thought nothing of it As I entered the information today at 8:00 it said that the payment was declined. I haven't touched the card, I haven't used it, hell I haven't even opened it out of the package untill today. I went to the website to check the balance and it said there was 3 charges made on the card in California. (I'm in Texas) for a app called GOOGLE tasbih. 1 for $250, 1 for $135, and the other for the remaining amount ($115) USD. I called the carrier and spent almost 2 hours trying to talk to a HUMAN. When I finally figured out how, there was someone named "Johnathan who was Indian (not ment to be racist but I assumed it was a fake name) I spoke to him for a bit then he "transferred" me to the dispute department. Spoke to "Jessica" another indian (assumed it was another fake name) and she walked me through on how to make a ticket. She asked me for my Full name Home Address City and zip code and original birth place which I gave a random state The lady said I was all clear on making a ticket and she said I would receive a email on my mail that was a burner mail I then receive a email from "BlackHawknetwork asking for A picture of the front and back of the card Valid government-issued photo ID. Only one of the following documents: Purchase receipt Activation receipt Bank statement reflecting the card purchase And a clear color selfie holding my ID. Asking to ensure that my upper torso, shoulders, arms, and hands are fully visible in the picture, along with the ID. I did not due this as it was a scam and my aunt is very upset that she got scammed out of 500 usd. A few images I provide below is The card packing How the card game but was not as ripped as I accidentally ripped it a bit on the top And the email I got. If this does receive attention please do not buy gift cards at the time because this may end up being like you!